För något år sedan gav Srf Konsulterna i uppdrag åt undersökningsföretaget Svenskt Kvalitetsindex att mäta kundnöjdheten inom redovisningsbranschen.
Så bygger de rekordhög kundnöjdhet
Kundnöjdhet
Ingen annan bransch har så nöjda kunder som redovisningsbyråerna. En av hemligheterna ligger i närheten till kunden – både som företagare och privatperson. Personlig kontakt och service värderas högt, konstaterar Roland Sigbladh, förbundsdirektör för branschorganisationen Srf Konsulterna.

För att nå hög kundnöjdhet krävs mycket arbete. Foto: Stock Adobe.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
VD-tidningen premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
– Visst har vi förstått att kunderna varit nöjda med oss – men inte hur nöjda. Nu ville vi ha svart på vitt och lät därför en oberoende part mäta kundnöjdheten, förklarar Roland Sigbladh.
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