Att sätta kunden i centrum kan låta uppenbart för många företag. Ändå är det för få som vet hur man gör. Eller, mognadsgraden varierar: Linda Öhling, grundare av House of CX, möter företagsledare som kommit olika långt i arbetet med kundcentrering.
– Dels möter jag dem som ännu inte sett kraften i kundcentrering och som tvekar på effekterna det ger. Dels möter jag dem som säger rätt saker, kan återge det som står i strategin som ett ökat kundfokus, men som saknar förståelse för vad det innebär i praktiken. Och slutligen träffar jag dem som är öppna för frågan om hur man faktiskt åstadkommer det här, och som kanske har sett kraften i kundcentrering, säger hon.
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