Ett reparationssamtal (att säga förlåt) handlar i grunden om att något gått snett och att du som chef måste försöka reparera din medarbetares förtroende, för att åter få till en bra relation.
Konsten att säga förlåt
Samtalsskolan del 3
Alla gör vi fel ibland, och för dig som chef kan misstaget drabba en medarbetare olyckligt. Då krävs det ofta ett ordentligt reparationssamtal, men ett sådant samtal kan kräva både stor lyhördhet och tålamod – för det kan ta tid att bli förlåten av din medarbetare. Det menar retorikexperten Serena Mon de Vienne som pekar på att med rätt redskap är chansen att lyckas få till en försoning betydligt större.

Ibland blir det fel. Då måste man som chef våga säga förlåt. Foto: Stock Adobe.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– Ett förlåt är att visa respekt när du sårat någon och att ta på sig ansvaret, säger Serena Mon de Vienne. Och ambitionen måste vara att artikulera din ånger och att visa att du inte kommer att bete sig på liknande sätt framöver.
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


