Samtal är en bärande del i ett fungerande ledarskap. Behärskar du de olika typerna av samtal som du ofta har som vd så når du framgång och får mer välmående medarbetare. Därför har Vd-tidningen valt att starta en serie artiklar om hur du lyckas med dina samtal med hjälp av retorikexperten Serena Mon de Vienne som just kommit ut med boken ”Framgångsrika samtal”. Till vardags jobbar hon som vice vd och konsult på Snacka Snyggt.
Är du säker på att det är feedback du ger i dina samtal?
Samtalsskolan del 1 Det gäller att ha klart för sig vilken typ av samtal du som vd vill ha. I Sverige där vi ofta strävar efter konsensus blandar vi ofta ihop feedback- och acceptsamtal – där det senare samtalet bygger på ett beslut som inte är förhandlingsbart.

Att förstå olika typer av samtal är svårt som chef och kräver träning. Foto: Stock Adobe.
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Första delen kommer att handla om feedback- och acceptsamtal eftersom de ofta blandas ihop – med förödande konsekvenser. Feedbacksamtalet handlar om ett önskemål och som är valbart för mottagaren medan acceptsamtalet innehåller en order utifrån ett redan taget beslut.
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