Ansvarsfulla personer är bra på att skapa tydlighet kring vad de förväntas göra. De utför uppgiften med en känsla av högre syfte, och lär av dess utfall, oavsett om det blev bra eller mindre bra. Här följer en genomgång av de tre vanorna:
Synkade förväntningar
Organisationer där tilliten är låg och ansvarskänslan likaså, präglas ofta av otydliga förväntningar. Chefen tror att medarbetaren kommer att göra en sak, men medarbetaren tror att uppgiften är en annan. Besvikelse uppstår och tilliten försämras. Hjärnan processar förväntningar som inte möts, som felsignaler. Dopaminet sjunker, motivationen sjunker och skapar frustration som leder till att förväntningarna måste justeras. Omvänt uppstår tillfredsställelse när förväntningar möts.
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